Talk Description
Journey Mapping is one way to capture the lived experience of people who use services in depth, including both their practical experience of interactions with services, and its emotional impact. Findings are recorded as maps or charts in order to make these experiences vivid and accessible to policy makers and service developers. For example, the Victorian Family Violence Action Plan used perpetrator journey mapping to capture the risks posed by perpetrators, and where doors to accountability across the whole system are needed, and ANROWS has mapped the journeys of Victim-Survivors and perpetrators of intimate partner and sexual violence. Olivia Jarvis and Morag MacSween developed Olivia's Journey, mapping Olivia's experience of harmful sexual behaviour and sexual assault in Tasmania as it was, and as it should have been and could be for other Victim-Survivors. Ophelia’s Journey includes two maps:
- the As It Was map includes the family and community response to sexual violence as well as the service response
- the As It Can Be map demonstrates how significantly recommendations made by the Commission of Inquiry, by children in Tasmanian institutions, by Tasmanian Victim-Survivors and by Olivia herself would have changed her experience.
Our presentation has two main aims:
- to share our learning on how to pace and scaffold the process of Journey Mapping so that it embodies trauma-informed principles of safety, trust, choice, collaboration and empowerment, and is a genuinely co-designed product; and
- to share how the Journey Map has been used to support the Child Sexual Abuse Reform Strategy and Action Plan recommended by the Tasmanian Commission of Inquiry into institutional child sexual abuse.