There is increasing evidence that supporting families with place-based, integrated or collaborative, multi-sector service provision can mitigate some of the key systemic barriers families face in accessing support at times when they need it most (Calik et al., 2024; Glover et al., 2021; Hodgins et al., 2022). Key to a successful child and family hub is working closely with the local community and service providers (Moore, 2024).  

This is the story of working together with our local community and service providers to co-design the First Steps Count Child and Community Centre using several different modes of community engagement. First Steps Count is an independent, collaborative hub that provides a safe and welcoming space for families with children aged 0-12 years to play, connect and access supports. It is a beautiful, purpose-built space on Biripi Country Taree, in rural NSW.    

Over the 12-year period of bringing the First Steps Count vision to life, the committee and team have used many different approaches to include the community and service providers in determining the direction of the centre. This co-design process has built a sense of ownership and partnership in our local community. The process has included collaborative community art projects; consultation and discussion with Biripi Elders and the community; developing working together agreements with service providers; and using Facebook and online platforms to share information and receive feedback. 

Key to this process are the principles of non-judgement, deep listening and valuing each person’s voice (Miriam-Rose et al., 2022).  As part of this story, a community member will tell her story of working together with First Steps Count and how this has influenced her life and family.